The delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administers and manages the selected processes, based on defined and measurable performance metrics. Business Process Outsourcing (BPO) occurs when an organization turns over the management and optimization of a business function to a third party that conducts the activity based on a set of predetermined performance metrics. A BPO vendor manages people and processes, while traditional outsourcers focus on life cycle management and hardware uptime.

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